HOW DO I EXCHANGE AN ITEM?
If you would like to exchange an item, please e-mail us at [email protected], letting us know you would like to return an item for an exchange. We will provide the correct shipping address for the return. Please include in the packagage your personal contact information that you used to make the order.
For exchanges for a product with the same vendor, please send back to the vendor the item you wish to exchange. Once the vendor receives the item they will refund the original item including the original shipping paid. They will then provide a credit for the funds for you to use to exchange for an item in their store. If the original product sent was faulty or damaged in transit because of our error. The vendor will provide a free shipping to exchange the item with a replacement.
For exchanges for a product from a different vendor, please send back the item you wish to exchange to the original vendor. Once the vendor receives the item they will refund the original item less the original shipping paid, unless the original product was faulty or damaged in transit because of our error. If the product was faulty or damaged, the vendor will refund both the full product cost and the original shipping amount. We will then provide a credit for the funds for you to use across the First Nations Gifts site and a discounted shipping code.
Please note: Final sale items, Food based products (except damaged or spoiled goods) and fresh products (eg.flowers) are not eligible for return.
Personalised or Customised items
As personalised or customised items are made specifically for you, these cannot be exchanged unless damaged or faulty or not as described on the site.
We do our best to package items to reduce the chances of them being damaged when in transit.
Unfortunately, sometimes while all best efforts are made to protect your items they may arrive damaged. If this is the case, please email us photographs of the breakage and the packaging for us to assess and we will send a replacement (where available) out as soon as possible.
Depending on the damage done or what the product is, we may ask you to return the parcel to us. In this case, we will provide an address for the return of the item.
If you’ve decided you’d rather have a refund rather than a replacement or credit, as soon as the faulty item has been posted back to us we will refund you fully for the product as well as initial shipping costs you may have paid.
HOW DO I CANCEL AN ORDER?
If you are cancelling an order, and we have already shipped your order..
We can cancel your order, if you e-mail us at [email protected], letting us know that you would like to cancel the order. You may not have received the order yet, but will need to return an item when you receive it.
We will provide the correct shipping address for the exchange or return. Please include in this shipment your personal contact information that you used to make the order.
Please note that some items are unable to be cancelled or returned after the order preparation is commenced.
RETURNING ITEMS
For all returns, our returns policy is that the customer pays for shipping back to the seller, but we’ll refund the original cost of shipping that we charged you, if the product is faulty or damaged in transit because of our error. This is to help streamline the process and avoid having to exchange money for the purpose of refunding items.
Final sale items, Food based products and fresh item (eg. flowers) are not eligible for return.
Personalised or Customised items
As personalised or customised items are made specifically for you. Personalised items are not able to be returned unless damaged through our error, faulty or not as described on the site.
